This digital document is an article from Do-It-Yourself Retailing, published by National Retail Hardware Association on February 1, 1991. The length of the article is 554 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details Title: Phone skills create first impression. Author: Mary Beth Ingram Publication:Do-It-Yourself Retailing (Magazine/Journal) Date: February 1, 1991 Publisher: National Retail Hardware Association Volume: v160 Issue: n2 Page: p100(1)