Insurer performance poor in Calif. fire, CPCU told. (1991 Oakland, California fire): An article from: National Underwriter Property & Casualty-Risk & Benefits Management

This digital document is an article from National Underwriter Property & Casualty-Risk & Benefits Management, published by The National Underwriter Company on October 19, 1992. The length of the article is 938 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: The insurance industry has done a poor job settling the claims arising from the Oct 20, 1991, Oakland/Berkeley Hills fire. Many people complained that the insurance companies were insensitive to their needs and reneged on promises. Some consumers state that the insurance industry's reports that 85-95% of the claims from the fire have been settled is too high. Safeco Insurance Cos assistant director of claims Mary J. Frawley states that the lessons to be learned from the fire include: the claims process should be thoroughly explained, adjusters should not be rotated, and realistic time frames for claims should be set.

Citation Details
Title: Insurer performance poor in Calif. fire, CPCU told. (1991 Oakland, California fire)
Author: Evelyn Gilbert
Publication:National Underwriter Property & Casualty-Risk & Benefits Management (Magazine/Journal)
Date: October 19, 1992
Publisher: The National Underwriter Company
Issue: n42 Page: p3(2)

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