Bottom-line mentality can be deadly, insurers warned. (Arkwright Mutual Insurance Co.'s Thomas Kaiser): An article from: National Underwriter Property & Casualty-Risk & Benefits Management

This digital document is an article from National Underwriter Property & Casualty-Risk & Benefits Management, published by The National Underwriter Company on December 7, 1992. The length of the article is 538 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: Arkwright Mutual Insurance VP Thomas Kaiser warned attendees at the Conference of Special Risk Underwriters that unless primary attention is directed towards customer service and retention, rather than profits, insurance companies will not survive. Kaiser sees quality product development and services as the means of enhancing insurers' credibility and reputation with consumers and employees. Insurance companies will need satisfied customers to survive in the competitive 1990s.

Citation Details
Title: Bottom-line mentality can be deadly, insurers warned. (Arkwright Mutual Insurance Co.'s Thomas Kaiser)
Author: Sam Friedman
Publication:National Underwriter Property & Casualty-Risk & Benefits Management (Magazine/Journal)
Date: December 7, 1992
Publisher: The National Underwriter Company
Issue: n49 Page: p2(2)

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