More than a smile; delivering customer service that stands out from the crowd. (Taking Stock): An article from: Do-It-Yourself Retailing

This digital document is an article from Do-It-Yourself Retailing, published by National Retail Hardware Association on June 1, 1994. The length of the article is 722 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: Information about the customer and their needs should be used in formulating a total service offering for the customer. A delivery system which would satisfy each customer's needs should be tailored by applying this information. Home improvement retailers need to present themselves to their customers the way customers see them as they should be and what they represent.

Citation Details
Title: More than a smile; delivering customer service that stands out from the crowd. (Taking Stock)
Author: Mark D. Parrott
Publication:Do-It-Yourself Retailing (Magazine/Journal)
Date: June 1, 1994
Publisher: National Retail Hardware Association
Volume: v166 Issue: n6 Page: p10(1)

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