Quality tools are applicable to local government. (adoption of Total Quality Management by local governments): An article from: Government Finance Review

This digital document is an article from Government Finance Review, published by Government Finance Officers Association on August 1, 1993. The length of the article is 3438 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: Three of the quality tools used in Total Quality Management, which is increasingly being used by local governments, are discussed. These tools include flow charts, control charts and cause-and-effect diagrams. Flow charts are suitable in determining quality costs, which are divided into prevention, inspection and appraisal, internal failure and external failure costs. Control charts are used in determining random or unique variation in processes while cause-and-effect diagrams are used in studying process dispersion.

Citation Details
Title: Quality tools are applicable to local government. (adoption of Total Quality Management by local governments)
Author: James J. Kline
Publication:Government Finance Review (Magazine/Journal)
Date: August 1, 1993
Publisher: Government Finance Officers Association
Volume: v9 Issue: n4 Page: p15(5)

Distributed by Thomson Gale