Harnessing the power of TQM. (total quality management) (Service Quality Resources): An article from: Bank Marketing
Book Details
Author(s)Dale B. Rivers
PublisherBank Marketing Assn.
ISBN / ASINB00092SEZ2
ISBN-13978B00092SEZ3
AvailabilityAvailable for download now
Sales Rank13,580,189
MarketplaceUnited States 🇺🇸
Description
This digital document is an article from Bank Marketing, published by Bank Marketing Assn. on June 1, 1993. The length of the article is 1898 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
From the supplier: The usage of total quality management (TQM) techniques for the improvement of management in banks can lead to the security and growth of these financial institutions. However, results of Dale Rivers & Assoc's study of TQM practices in more than 50 banks reveal that the method is not always effective for such purposes. This failure is attributed to the lack of the a top-down component in the banks' TQM initiatives. Thus, significant management issues are not addressed by the efforts. Instead, these programs concentrated solely on the bottom up component which ensured that only the opinions of employees with direct know-how of everyday operations are heard. As a result, there was an absence of leadership of management and the initiatives were not related to business goals. The few banks that included the top-down factor experienced remarkable results.
Citation Details
Title: Harnessing the power of TQM. (total quality management) (Service Quality Resources)
Author: Dale B. Rivers
Publication:Bank Marketing (Magazine/Journal)
Date: June 1, 1993
Publisher: Bank Marketing Assn.
Volume: v25 Issue: n6 Page: p35(3)
Distributed by Thomson Gale
From the supplier: The usage of total quality management (TQM) techniques for the improvement of management in banks can lead to the security and growth of these financial institutions. However, results of Dale Rivers & Assoc's study of TQM practices in more than 50 banks reveal that the method is not always effective for such purposes. This failure is attributed to the lack of the a top-down component in the banks' TQM initiatives. Thus, significant management issues are not addressed by the efforts. Instead, these programs concentrated solely on the bottom up component which ensured that only the opinions of employees with direct know-how of everyday operations are heard. As a result, there was an absence of leadership of management and the initiatives were not related to business goals. The few banks that included the top-down factor experienced remarkable results.
Citation Details
Title: Harnessing the power of TQM. (total quality management) (Service Quality Resources)
Author: Dale B. Rivers
Publication:Bank Marketing (Magazine/Journal)
Date: June 1, 1993
Publisher: Bank Marketing Assn.
Volume: v25 Issue: n6 Page: p35(3)
Distributed by Thomson Gale
