Innovative quality programs at work. (quality-service and employee-motivation programs at Citizens Bank and Trust Co., Keystone Financial Inc., Harris ... of Hawaii): An article from: Bank Marketing

This digital document is an article from Bank Marketing, published by Bank Marketing Assn. on October 1, 1993. The length of the article is 3499 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: The quality-service programs of Citizens Bank and Trust Co, Keystone Financial Inc, Harris Trust and Savings Bank, and Bank of Hawaii are evaluated. As a result of the four banks' commitment to the quality-service initiatives, the concept of quality was successfully ingrained in their respective bank cultures and their day-to-day operations. Each one has developed an administrative structure that integrates quality in both training and practice. Moreover, the four banks were able to devise methods for measuring the degree of quality being provided and its impact. Despite the similarities in their approaches, the banks have created their own specialized components suggesting that there are various procedures that can be taken in providing quality service.

Citation Details
Title: Innovative quality programs at work. (quality-service and employee-motivation programs at Citizens Bank and Trust Co., Keystone Financial Inc., Harris Trust and Savings Bank, and Bank of Hawaii)
Author: Michael J. Major
Publication:Bank Marketing (Magazine/Journal)
Date: October 1, 1993
Publisher: Bank Marketing Assn.
Volume: v25 Issue: n10 Page: p21(5)

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