Evaluating service quality and productivity in the regional airline industry.: An article from: Transportation Journal

This digital document is an article from Transportation Journal, published by American Society of Transportation and Logistics, Inc. on June 22, 1994. The length of the article is 7217 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: Service quality and productivity in regional airlines were investigated to determine how these airlines compete in today's market. The results show that regional airlines suffer from severe problems but air transportation is still expected to be the dominant form of intercity transportation. Passengers were inconsistent in rating regional airlines' service quality but all gave a high score to the quality attributes offered by new aircraft. The results suggest that service quality image can be improved by communicating quality attributes to passengers.

Citation Details
Title: Evaluating service quality and productivity in the regional airline industry.
Author: Lawrence J. Truitt
Publication:Transportation Journal (Refereed)
Date: June 22, 1994
Publisher: American Society of Transportation and Logistics, Inc.
Volume: v33 Issue: n4 Page: p21(12)

Distributed by Thomson Gale