TQM success - or, it's the process, stupid! (Total Quality Management): An article from: Journal of Property Management

This digital document is an article from Journal of Property Management, published by Institute of Real Estate Management on September 1, 1994. The length of the article is 3772 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: The application of the quality concept can only be successful if there is a genuine, company-wide belief that the main goal of the organization is to achieve quality for its customers. A work environment conducive to Total Quality Management (TQM) has empowered employees, committed leadership focused on quality, flexible managers and an organization willing to put its resources to creating a culture based on a shared belief in quality service. Real estate management firm Robinson & Wetmore Inc. is one company that has effectively implemented TQM in the services industry. The Virginia-based firm, which manages 3.5 million sq. ft. of office and warehouse properties, has formed six teams to address various issues, including the budget process and new account takeover process. The steps it has developed for implementing TQM and the process improvement process are described. The lessons that the company learned from the experience are also discussed.

Citation Details
Title: TQM success - or, it's the process, stupid! (Total Quality Management)
Author: Anthony W. Smith
Publication:Journal of Property Management (Refereed)
Date: September 1, 1994
Publisher: Institute of Real Estate Management
Volume: v59 Issue: n5 Page: p12(6)

Distributed by Thomson Gale