Total quality management practices and business outcomes: evidence from dental practices.: An article from: Journal of Small Business Management

This digital document is an article from Journal of Small Business Management, published by International Council of Small Business on January 1, 1995. The length of the article is 4064 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: The results of utilizing total quality management practices were studied through 650 questionnaires sent to dentists. There were 369 respondents which answered questions based on Baldridge Quality Award categories. The organizational effects of total quality management were measured through reports on gross and net income, numbers of new patients and financial data. It was concluded that there was a significant relationship between results measured and the Baldridge Award categories.

Citation Details
Title: Total quality management practices and business outcomes: evidence from dental practices.
Author: Dennis O. Kaldenberg
Publication:Journal of Small Business Management (Refereed)
Date: January 1, 1995
Publisher: International Council of Small Business
Volume: v33 Issue: n1 Page: p21(13)

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