Business process design: the new common sense. (ensuring customer satisfaction)(includes related articles): An article from: Association Management

This digital document is an article from Association Management, published by American Society of Association Executives on February 1, 1996. The length of the article is 4174 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: Association executives need to develop new management and reengineering policies to create a business structure that will guarantee customer satisfaction. They should redesign the network of commitments among members of their organizations to improve quality and performance and deliver standard offers that satisfay customers. In addition, association executives must help management determine what offers and promises they can make and assess future possibilities and risks.

Citation Details
Title: Business process design: the new common sense. (ensuring customer satisfaction)(includes related articles)
Author: Roger Galvin
Publication:Association Management (Magazine/Journal)
Date: February 1, 1996
Publisher: American Society of Association Executives
Volume: v48 Issue: n2 Page: p50(7)

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