Going horizontal. (case studies on process-based organizations)(Process Management: A New Leaf): An article from: Chief Executive (U.S.)

This digital document is an article from Chief Executive (U.S.), published by Chief Executive Publishing on May 1, 1996. The length of the article is 2212 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: American Express Financial Advisors Inc., Xerox Corp. and GE Capital Services Inc. are three companies that are benefitting from a process-oriented organizational structure. American Express had a product-company structure when it realized that a process-based organization is more appropriate. It now favors a hybrid approach that consists of vertical, functional departments and horizontal processes. Xerox, on the other hand, abandoned structural revision strategies that did not result in sustained improvements. Instead, it introduced a horizontal process-oriented approach to management to satisfy customer demands. Finally, GE Capital Services has a risk-management process that cuts horizontally through all its lines of businesses. The results of the process-orientation of these companies are improved productivity, satisfied customers and better profits.

Citation Details
Title: Going horizontal. (case studies on process-based organizations)(Process Management: A New Leaf)
Publication:Chief Executive (U.S.) (Magazine/Journal)
Date: May 1, 1996
Publisher: Chief Executive Publishing
Issue: n113 Page: pS10(4)

Distributed by Thomson Gale