Performance gap must be closed to satisfy customers. (between insurance industry and financial services industry)(Technology Today)(Column): An ... & Casualty-Risk & Benefits Management

This digital document is an article from National Underwriter Property & Casualty-Risk & Benefits Management, published by The National Underwriter Company on August 12, 1996. The length of the article is 1083 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: The public rates the financial services industry twice as high for customer satisfaction as the insurance industry, according to a Quality Insurance Congress survey. Insurance companies must, therefore, work hard to raise their perceived value among their customers, who are also the target of customer-service improvement programs in many other service industries. One method by which insurers can measure and improve their customer-service levels is detailed.

Citation Details
Title: Performance gap must be closed to satisfy customers. (between insurance industry and financial services industry)(Technology Today)(Column)
Author: Gregory A. Maciag
Publication:National Underwriter Property & Casualty-Risk & Benefits Management (Magazine/Journal)
Date: August 12, 1996
Publisher: The National Underwriter Company
Issue: n33 Page: p26(2)

Article Type: Column

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