Universities graduate to call center automation. (higher education institutions use automation systems at their call centers)(includes questionnaire ... An article from: Fund Raising Management

This digital document is an article from Fund Raising Management, published by Hoke Communications, Inc. on November 1, 1996. The length of the article is 1880 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: Universities and colleges find that contacting donors, alumni and parents by phone is more personal and allows for interaction. The process is made more efficient and less time-consuming with automation systems. With automation, numbers are dialled automatically. Answered calls are switched to operators, while unanswered ones and busy signals are rescheduled for a later call. Information about the prospects also appear on the operators' computer screen. The universities of Syracuse, Tennessee and Delaware have installed the system.

Citation Details
Title: Universities graduate to call center automation. (higher education institutions use automation systems at their call centers)(includes questionnaire on call center technology)
Author: Jodi M. Wallace
Publication:Fund Raising Management (Magazine/Journal)
Date: November 1, 1996
Publisher: Hoke Communications, Inc.
Volume: v27 Issue: n9 Page: p26(4)

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