Quality alarm an overdue wakeup call for ins. industry. (survey of commercial insurance customers)(Column): An article from: National Underwriter Property & Casualty-Risk & Benefits Management

This digital document is an article from National Underwriter Property & Casualty-Risk & Benefits Management, published by The National Underwriter Company on January 6, 1997. The length of the article is 1111 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: The insurance industry must provide better customer service and be more attuned to customer needs if it is to overcome the negative public perception detailed in a report written by the Quality Insurance Congress. In the survey of 1,653 commercial insurance customers, factors such as better billing and policies that are easier to understand were identified by customers as keys to the industry's improvement.

Citation Details
Title: Quality alarm an overdue wakeup call for ins. industry. (survey of commercial insurance customers)(Column)
Author: Alfred I. Jaffe
Publication:National Underwriter Property & Casualty-Risk & Benefits Management (Magazine/Journal)
Date: January 6, 1997
Publisher: The National Underwriter Company
Issue: n1 Page: p15(2)

Article Type: Column

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