Fear and loathing of the help menu: a usability test of online help.: An article from: Technical Communication

This digital document is an article from Technical Communication, published by Society for Technical Communication on May 1, 1998. The length of the article is 6430 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: A technical communication study investigated computer users' avoidance of help information and help menus integrated in computer software. Findings showed that users respond to information based on the availability, context-specificity, usefulness and non-intrusiveness of help menus.

Citation Details
Title: Fear and loathing of the help menu: a usability test of online help.
Author: Trevor Grayling
Publication:Technical Communication (Refereed)
Date: May 1, 1998
Publisher: Society for Technical Communication
Volume: v45 Issue: n2 Page: p168(12)

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