Worldwide CRM Applications 2005-2009 Forecast: Preliminary Findings Show Positive Growth

This IDC study provides the preliminary market sizing for the worldwide customer relationship applications (CRM) software market in 2004 and the 2005–2009 forecast. Market trends are provided, along with future market outlook and guidance to CRM software vendors.

"As the economic shackles are being loosened, organizations are executing on their buying potential and exacting performance from software suppliers. CRM applications providers must come to the table with a clear value proposition and an attitude of partnership to win customers." — Mary Wardley, research vice president, CRM Applications Research