The Outsourcing Dilemma: A Look at Selective Outsourcing in Australia

This IDC study presents an analysis of the shifting trends and perceptions toward selective outsourcing within Australian organisations and examines the drivers underlying this approach toward this sourcing strategy. A few case studies have been researched to understand the drivers behind the decision to move away from total/sole outsourcing to selective outsourcing.

"Selective outsourcing is being perceived as the new vehicle of change to help organisations drive their costs down and achieve better efficiencies. This sourcing strategy will, however, bring new challenges in terms of vendor management and governance, which would become more complex due to the involvement of multiple vendors. Defining a robust governance framework with a clear responsibility matrix would thus be extremely critical to the success of these outsourcing relationships," says Aprajita Sharma, analyst, Outsourcing and BPO