Beware of employees doing their work.(management should make a distinction between employees' work and job): An article from: Bank Marketing

This digital document is an article from Bank Marketing, published by Bank Marketing Assn. on May 1, 1999. The length of the article is 733 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: Employees of banks or other service industries who inconvenience their customers should not be blamed but the management who hired and trained them. This is because management often confuses the work of their employees with their real job. By work is meant the task that contribute to the overall process of a firm such as a bank. The job, on, the other hand, connotes satisfying customers. Often, employees get the work done but leave unsatisfied customers because of the training they have received from their firms' management.

Citation Details
Title: Beware of employees doing their work.(management should make a distinction between employees' work and job)
Author: Jim, Jr. Donnelly
Publication:Bank Marketing (Magazine/Journal)
Date: May 1, 1999
Publisher: Bank Marketing Assn.
Volume: 31 Issue: 5 Page: 52(1)

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