The American Customer Satisfaction Index: a tool to enhance citizen-centered, results-oriented service in the federal sector. (Improving ... An article from: The Public Manager

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Citation Details
Title: The American Customer Satisfaction Index: a tool to enhance citizen-centered, results-oriented service in the federal sector. (Improving Organizational Performance).
Author: Mary-Jo Hall
Publication:The Public Manager (Refereed)
Date: March 22, 2002
Publisher: Bureaucrat, Inc.
Volume: 31 Issue: 1 Page: 23(5)

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