Lost in IVR: the hidden costs of pushing high-value customers through self-service.(Cutting-Edge Technologies for the Contact Center)(interactive ... article from: Customer Interaction Solutions

This digital document is an article from Customer Interaction Solutions, published by Technology Marketing Corporation on August 1, 2004. The length of the article is 2081 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Lost in IVR: the hidden costs of pushing high-value customers through self-service.(Cutting-Edge Technologies for the Contact Center)(interactive voice response)
Author: Lois Crisler
Publication:Customer Interaction Solutions (Magazine/Journal)
Date: August 1, 2004
Publisher: Technology Marketing Corporation
Volume: 23 Issue: 2 Page: 56(5)

Distributed by Thomson Gale