A view from the outside: defining external call center performance metrics.(Managing by the Numbers): An article from: Customer Interaction Solutions

This digital document is an article from Customer Interaction Solutions, published by Technology Marketing Corporation on August 1, 2004. The length of the article is 1247 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: A view from the outside: defining external call center performance metrics.(Managing by the Numbers)
Author: Penny Reynolds
Publication:Customer Interaction Solutions (Magazine/Journal)
Date: August 1, 2004
Publisher: Technology Marketing Corporation
Volume: 23 Issue: 2 Page: 72(2)

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