The benefits of blended agents.(INNOVATIVE IDEAS FROM THE NEXT-GEN CONTACT CENTER EXPERTS)(call centers): An article from: Customer Interaction Solutions

This digital document is an article from Customer Interaction Solutions, published by Thomson Gale on October 1, 2005. The length of the article is 532 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: The benefits of blended agents.(INNOVATIVE IDEAS FROM THE NEXT-GEN CONTACT CENTER EXPERTS)(call centers)
Author: Tracey E. Schelmetic
Publication:Customer Interaction Solutions (Magazine/Journal)
Date: October 1, 2005
Publisher: Thomson Gale
Volume: 24 Issue: 4 Page: 50(1)

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