IP contact center technology: eliminating the risks (Part XI); Achieving multisite efficiencies.(INNOVATIVE IDEAS FROM THE NEXT-GEN CONTACT CENTER ... article from: Customer Interaction Solutions

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Citation Details
Title: IP contact center technology: eliminating the risks (Part XI); Achieving multisite efficiencies.(INNOVATIVE IDEAS FROM THE NEXT-GEN CONTACT CENTER EXPERTS)
Author: Eli Borodow
Publication:Customer Interaction Solutions (Magazine/Journal)
Date: January 1, 2006
Publisher: Thomson Gale
Volume: 24 Issue: 7 Page: 32(2)

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