IP contact center technology: eliminating the risks (Part VII).(INNOVATIVE IDEAS FROM THE NEXT-GEN CONTACT CENTER EXPERTS: A Special Editorial Series ... article from: Customer Interaction Solutions

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Citation Details
Title: IP contact center technology: eliminating the risks (Part VII).(INNOVATIVE IDEAS FROM THE NEXT-GEN CONTACT CENTER EXPERTS: A Special Editorial Series Sponsored by Telephony@Work)
Author: Eli Borodow
Publication:Customer Interaction Solutions (Magazine/Journal)
Date: August 1, 2005
Publisher: Thomson Gale
Volume: 24 Issue: 2 Page: 54(3)

Distributed by Thomson Gale