What's next for CRM? In the past six months, Microsoft has introduced new technology for everything from customer relationship management to business ... article from: Customer Interaction Solutions

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Citation Details
Title: What's next for CRM? In the past six months, Microsoft has introduced new technology for everything from customer relationship management to business intelligence. What does it mean for your company?(CUSTOMER RELATIONSHIP MANAGEMENT)
Author: Larry Barnes
Publication:Customer Interaction Solutions (Magazine/Journal)
Date: April 1, 2006
Publisher: Thomson Gale
Volume: 24 Issue: 10 Page: 36(4)

Distributed by Thomson Gale