Seeing the e-services big picture: online self-service can pay huge dividends, but requires more than simple automation.(INNOVATIVE IDEAS FROM THE ... article from: Customer Interaction Solutions

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Citation Details
Title: Seeing the e-services big picture: online self-service can pay huge dividends, but requires more than simple automation.(INNOVATIVE IDEAS FROM THE MULTIMEDIA CONTACT CENTER SOLUTIONS EXPERTS: A Special Editorial Series Sponsored by Interactive Intelligence)
Author: Peggy Gritt
Publication:Customer Interaction Solutions (Magazine/Journal)
Date: August 1, 2005
Publisher: Thomson Gale
Volume: 24 Issue: 2 Page: 66(3)

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