The multichannel revolution: how retailers are leveraging service-oriented architecture (SOA) to transform their businesses.(CUSTOMER RELATIONSHIP ... article from: Customer Interaction Solutions

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Citation Details
Title: The multichannel revolution: how retailers are leveraging service-oriented architecture (SOA) to transform their businesses.(CUSTOMER RELATIONSHIP MANAGEMENT)
Author: Sandy Carter
Publication:Customer Interaction Solutions (Magazine/Journal)
Date: August 1, 2006
Publisher: Thomson Gale
Volume: 25 Issue: 3 Page: 36(3)

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