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Stop the revolving door--five best practices in contact center agent training: leverage training strategies and best practices to maximize return on ... article from: Customer Interaction Solutions
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This digital document is an article from Customer Interaction Solutions, published by Thomson Gale on October 1, 2006. The length of the article is 853 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details Title: Stop the revolving door--five best practices in contact center agent training: leverage training strategies and best practices to maximize return on investment, reduce agent turnover and recruitment costs, and improve agent performance and customer satisfaction.(OUTSOURCING) Author: Shelby Test-Peralta Publication:Customer Interaction Solutions (Magazine/Journal) Date: October 1, 2006 Publisher: Thomson Gale Volume: 25 Issue: 5 Page: 36(2)
