Telecom B2B Portals: A Reality Check

This IDC study provides a brief overview of the challenges faced by enterprise customers in the use of B2B self-service telecom portals. Insight is provided on how these experiences can be used to target development of cleaner, more supportive customer-facing portals. According to Rona Shuchat, research director for IDC's Telecommunication Transformation Strategies, "The increase in B2B self-service portal functionality will need to be closely monitored against the customer ease-of-use experience as portals evolve."