Advanced Planning and Scheduling for Logistics Service Providers: Where is the Payoff? KLM Catering Services Case Study

This study examines how KLM Catering Services obtained key business achievements implementing an advanced planning and scheduling software system to improve delivery performance, productivity, and customer service. The analysis includes an overview of KLM Catering Services' key business challenges, operative processes, and requirements for real-time planning and scheduling, along with implementation and integration challenges.

"KLM Catering Services needed to translate into practice several airline customers' requirements aiming to increase its market competitiveness and support its ongoing process of becoming a full logistics service provider," said Ivano Ortis, program manager with IDC's European Vertical Markets. "KLM Catering Services has demonstrated that planning and scheduling optimization must be a key area of focus for logistics service providers willing to sustain their business growth, with additional success factors being higher flexibility and responsiveness in adapting to fast-changing market dynamics."