An Inspection of Spending Priorities for IT Outsourcing in the Australia Market: Myth, Rumour, and Reality

This IDC study discusses the shifting perceptions of organisations in Australia about outsourcing services. Detailed analyses of responses with regard to the various verticals and company sizes have also been presented in this study.

"Changes in customer behaviour, coupled with rapid shifts in technologies, are resulting in radical changes in the competitive environment and capabilities needed to deliver services. Though cost cutting remains important, business executives are looking at outsourcing to help them create sustained shareholder value — from operational renewals to increased market shares. Their focus definitely seems to be on being able to deliver current earnings whilst laying the groundwork for future growth and strategic directions across business cycles and industry disruptions," says Aprajita Sharma, research manager, Outsourcing and Business Process Outsourcing (BPO) Research, IDC Australia.