Queuing up performance: how to apply a virtual queuing strategy in your contact center.: An article from: Customer Interaction Solutions

This digital document is an article from Customer Interaction Solutions, published by Thomson Gale on January 1, 2007. The length of the article is 1966 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Queuing up performance: how to apply a virtual queuing strategy in your contact center.
Author: Eric Camulli
Publication:Customer Interaction Solutions (Magazine/Journal)
Date: January 1, 2007
Publisher: Thomson Gale
Volume: 25 Issue: 8 Page: 22(3)

Distributed by Thomson Gale