![Service unseen: The hotel room attendant at work [An article from: International Journal of Hospitality Management]](https://www.ebooknetworking.net/books/B00/0P6/bigB000P6O4ZQ.jpg)
Service unseen: The hotel room attendant at work [An article from: International Journal of Hospitality Management]
Book Details
Author(s)P. Hunter Powell, D. Watson
PublisherElsevier
ISBN / ASINB000P6O4ZQ
ISBN-13978B000P6O4Z2
MarketplaceFrance 🇫🇷
Description
This digital document is a journal article from International Journal of Hospitality Management, published by Elsevier in 2006. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.
Description:
The work of the room attendant is central to the reinstatement of guest rooms, a particularly profitable product in most hotels. However, room attendant work remains, in large part, both academically and empirically unseen. To raise the visibility of this work quantitative and qualitative data has been gathered from room attendants in hotels in Cardiff, Wales. A profile of accommodation workers is constructed along with an examination of the ways in which their work is organised, controlled and rewarded. The perception of this work as 'unskilled' is reviewed. A consideration of intrinsic job satisfaction factors in both traditional and 'empowered' settings suggests that there may be more scope for job satisfaction than anticipated.
Description:
The work of the room attendant is central to the reinstatement of guest rooms, a particularly profitable product in most hotels. However, room attendant work remains, in large part, both academically and empirically unseen. To raise the visibility of this work quantitative and qualitative data has been gathered from room attendants in hotels in Cardiff, Wales. A profile of accommodation workers is constructed along with an examination of the ways in which their work is organised, controlled and rewarded. The perception of this work as 'unskilled' is reviewed. A consideration of intrinsic job satisfaction factors in both traditional and 'empowered' settings suggests that there may be more scope for job satisfaction than anticipated.
