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E-commerce critical success factors: East vs. West [An article from: Technological Forecasting & Social Change]
Book Details
Author(s)T.K. Sung
PublisherElsevier
ISBN / ASINB000PC0MT2
ISBN-13978B000PC0MT2
MarketplaceFrance 🇫🇷
Description
This digital document is a journal article from Technological Forecasting & Social Change, published by Elsevier in 2006. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.
Description:
The three main purposes of this paper are to (1) identify critical success factors (CSFs) for electronic commerce (EC), (2) investigate the explanatory power of these CSFs on firm performance, and (3) compare differences in evaluating CSFs and explaining impact of CSFs on performance among in Korea, Japan, and USA. Through a literature review and interviews with managers in EC firms, a list of 16 CSFs consisting of 111 items was compiled. Questionnaires were administered to managers of EC companies in Seoul, Korea, Tokyo, Japan, and Texas, USA. Survey results show that CSFs have very significant explanatory power for firm performance in all three countries. While security, privacy, and technical expertise are the most explanatory CSFs in Korea, evaluation of EC operations, technical expertise, and ease of use show most explanatory power in USA.
Description:
The three main purposes of this paper are to (1) identify critical success factors (CSFs) for electronic commerce (EC), (2) investigate the explanatory power of these CSFs on firm performance, and (3) compare differences in evaluating CSFs and explaining impact of CSFs on performance among in Korea, Japan, and USA. Through a literature review and interviews with managers in EC firms, a list of 16 CSFs consisting of 111 items was compiled. Questionnaires were administered to managers of EC companies in Seoul, Korea, Tokyo, Japan, and Texas, USA. Survey results show that CSFs have very significant explanatory power for firm performance in all three countries. While security, privacy, and technical expertise are the most explanatory CSFs in Korea, evaluation of EC operations, technical expertise, and ease of use show most explanatory power in USA.
