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A history of research in service operations: What's the big idea? [An article from: Journal of Operations Management]
Book Details
Author(s)R.B. Chase, U.M. Apte
PublisherElsevier
ISBN / ASINB000PDTY5Y
ISBN-13978B000PDTY57
AvailabilityAvailable for download now
Sales Rank9,501,783
MarketplaceUnited States 🇺🇸
Description
This digital document is a journal article from Journal of Operations Management, published by Elsevier in 2007. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.
Description:
The purpose of this paper is to trace the history of research in service operations. After discussing the role of services in national economies and the importance of research in service operations, we discuss major trends in service operations research. For simplicity of exposition, this discussion is organized in terms of big ideas that have proved to be influential in setting the research agenda in service operations. In the final section, we identify high-potential research areas where research needs are particularly urgent in the near future.
Description:
The purpose of this paper is to trace the history of research in service operations. After discussing the role of services in national economies and the importance of research in service operations, we discuss major trends in service operations research. For simplicity of exposition, this discussion is organized in terms of big ideas that have proved to be influential in setting the research agenda in service operations. In the final section, we identify high-potential research areas where research needs are particularly urgent in the near future.
