Measuring customer service quality in local government: Fulton County Human Services shares its experience with surveys and recommends ways to use ... An article from: The Public Manager

This digital document is an article from The Public Manager, published by Thomson Gale on March 22, 2007. The length of the article is 1362 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Measuring customer service quality in local government: Fulton County Human Services shares its experience with surveys and recommends ways to use them to improve customer satisfaction.
Author: Brenda Sullivan
Publication:The Public Manager (Magazine/Journal)
Date: March 22, 2007
Publisher: Thomson Gale
Volume: 36 Issue: 1 Page: 37(3)

Distributed by Thomson Gale