Death of a drive-thru? The 2007 best selling hardcover book titled, The Starbucks Experience, by Joseph A. Michelli makes only one slight reference to ... An article from: Tea & Coffee Trade Journal

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Citation Details
Title: Death of a drive-thru? The 2007 best selling hardcover book titled, The Starbucks Experience, by Joseph A. Michelli makes only one slight reference to drive-thrus, as it fleshes out the magic behind creating the kind of welcoming atmosphere customers quickly adopt as their "third place.".(The BRAND coaches[R])
Author: Lon L. LaFlamme
Publication:Tea & Coffee Trade Journal (Magazine/Journal)
Date: April 1, 2007
Publisher: Thomson Gale
Volume: 179 Issue: 4 Page: 122(2)

Distributed by Thomson Gale