![Qualitative knowledge capturing and organizational learning: two case studies in Taiwan hotels [An article from: Tourism Management]](https://www.ebooknetworking.net/books/B00/0RQ/bigB000RQY9AE.jpg)
Qualitative knowledge capturing and organizational learning: two case studies in Taiwan hotels [An article from: Tourism Management]
Book Details
Author(s)J.t. Yang
PublisherElsevier
ISBN / ASINB000RQY9AE
ISBN-13978B000RQY9A3
MarketplaceFrance 🇫🇷
Description
This digital document is a journal article from Tourism Management, published by Elsevier in 2004. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.
Description:
This paper aims to examine the extent to which two selected hotels implement the practice of knowledge capturing and organizational learning, in order to improve levels of customer satisfaction. Usually, the best practice of organizational learning is that individuals identify, collect, and apply appropriate and useful information (i.e. the process of knowledge capturing); and then their companies, through the process of collective learning, convert this information to valued organizational knowledge. This capturing and learning process is a continuous flow. Theoretically individuals and their companies might benefit from this process. Semi-structured interviews in two hotels in Taiwan provide detailed and verbatim data showing that individual learning and knowledge capturing need to be triggered to develop organizational learning.
Description:
This paper aims to examine the extent to which two selected hotels implement the practice of knowledge capturing and organizational learning, in order to improve levels of customer satisfaction. Usually, the best practice of organizational learning is that individuals identify, collect, and apply appropriate and useful information (i.e. the process of knowledge capturing); and then their companies, through the process of collective learning, convert this information to valued organizational knowledge. This capturing and learning process is a continuous flow. Theoretically individuals and their companies might benefit from this process. Semi-structured interviews in two hotels in Taiwan provide detailed and verbatim data showing that individual learning and knowledge capturing need to be triggered to develop organizational learning.
