Developing effective reverse logistics programs [An article from: Industrial Marketing Management]

This digital document is a journal article from Industrial Marketing Management, published by Elsevier in . The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.

Description:
A recent survey in the automobile aftermarket industry examines reverse logistics practices. The research focuses on two key issues: 1) the influence of program design characteristics, i.e., formalization, returns policy restrictiveness, and innovation, on program performance and 2) the differential influence of making versus buying reverse logistics program software. The results provide guidelines for managerial decisions relating to reverse logistics.