Microsoft's Quiet, but Perfect, CRM Storm: Assessing the Viability of Microsoft CRM

After years of speculation, Microsoft launches its first version of Microsoft Business Solutions Customer Relationship Management (Microsoft CRM), extending its corporate footprint by jumping into the fastest-growing sector of enterprise application software. Key Questions To what extent will Microsoft CRM shake up the CRM market? How well does Microsoft meet the basic requirements of a sales- and service-oriented CRM solution? For which companies is Microsoft CRM most appropriate? Lead Analyst: David Daniels Contributing Analysts: David Schatsky, Joe Wilcox