Top 5 advantages of performance management in the contact center.(WORKFORCE OPTIMIZATION): An article from: Customer Interaction Solutions

This digital document is an article from Customer Interaction Solutions, published by Thomson Gale on September 1, 2007. The length of the article is 1298 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Top 5 advantages of performance management in the contact center.(WORKFORCE OPTIMIZATION)
Author: Stefania Viscusi
Publication:Customer Interaction Solutions (Magazine/Journal)
Date: September 1, 2007
Publisher: Thomson Gale
Volume: 26 Issue: 4 Page: 38(3)

Distributed by Thomson Gale