Citigroup Technology Infrastructure Division: Financial Strategies for Managing IT as a Business Within a Business
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Book Details
Author(s)
Robert S. Kaplan, Steven R. Anderson
Publisher
Harvard Business School Press
ISBN / ASIN
B001GLLPFG
ISBN-13
978B001GLLPF1
Marketplace
France 🇫🇷
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Description
This chapter illustrates how using TDABC to create an activity-based Business Performance Management (BPM) system helped the Citigroup Technology Infrastructure Division--an internal shared services division--to operate as a "business within a business."
