Citigroup Technology Infrastructure Division: Financial Strategies for Managing IT as a Business Within a Business
Book Details
Author(s)Robert S. Kaplan, Steven R. Anderson
PublisherHarvard Business School Press
ISBN / ASINB001GLLPFG
ISBN-13978B001GLLPF1
MarketplaceFrance 🇫🇷
Description
This chapter illustrates how using TDABC to create an activity-based Business Performance Management (BPM) system helped the Citigroup Technology Infrastructure Division--an internal shared services division--to operate as a "business within a business."
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