Managing by Wire: Using Technology to Augment Human Capabilities in Adaptive Enterprises

Many of us working in today's information-intensive businesses confront the problem that events and the vast, complex flood of information move so fast that we cannot take in, interpret, and respond to signals from our environments quickly enough to act effectively. To survive, we need electronic augmentation of our ability to sense what's happening in our environments, although the unique human ability to respond creatively to new situations must be an integral part of the any adaptive system. This chapter explores managing by wire, or running a business by running its informational representation.