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Introduction: Beyond Customer and Employee Satisfaction--The Ownership Quotient

Name: Introduction: Beyond Customer and Employee Satisfaction--The Ownership Quotient
Author: James L. Heskett, W. Earl, Jr. Sasser, Joe Wheeler
ISBN: 978B001Q95XF7

AuthorJames L. Heskett, W. Earl, Jr. Sasser, Joe Wheeler

PublisherHarvard Business School Press

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Author(s)James L. Heskett, W. Earl, Jr. Sasser, Joe Wheeler

PublisherHarvard Business School Press

ISBN / ASINB001Q95XF6

ISBN-13978B001Q95XF7

MarketplaceIndia 🇮🇳

Introduction: Beyond Customer and Employee Satisfaction--The Ownership Quotient

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