Management matters: effective front-line managers are crucial to improving call-center performance.(Property/Casualty: Call Centers): An article from: Best's Review

This digital document is an article from Best's Review, published by A.M. Best Company, Inc. on February 1, 2010. The length of the article is 1389 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available immediately after purchase. You can view it with any web browser.

Citation Details
Title: Management matters: effective front-line managers are crucial to improving call-center performance.(Property/Casualty: Call Centers)
Author: Dave Edwards
Publication:Best's Review (Magazine/Journal)
Date: February 1, 2010
Publisher: A.M. Best Company, Inc.
Volume: 110 Issue: 10 Page: 73(3)(3)

Distributed by Gale, a part of Cengage Learning