The Evolution of IP Telephony in Western European Vertical Markets: An IDC Survey

This IDC study draws on the results of IDC's European Vertical Markets Survey, carried out in January–April 2009, in the top 5 Western European countries (France, Germany, Italy, Spain, and the U.K.) among 1,898 companies with more than 20 employees."The business case for widespread adoption of IP telephony solutions is more present now than ever given the economic uncertainty that Western Europe is experiencing, which has forced companies across all vertical markets to adopt strong cost-control measures, including the need to reduce voice communication costs. Companies across all vertical markets that already adopt IP telephony believe that cost reduction in voice communications is quite effectively achieved through the implementation of this solution. However, it appears that many organizations still believe that this cost reduction is not big enough to justify the initial cost of implementation of an IP telephony solution," said Giacomo Laurini, senior research analyst, European Vertical Markets.