Best Practices: Reengineering Loans Origination at CIMB Bank

This IDC Financial Insights report presents a case study on how CIMB Bank, one of Malaysia's leading regional banks, reengineered its loan origination systems (LOSs) in the retail and banking divisions. It will be instructive to banks that are interested in revamping their lending processes as they seek to take advantage of the upturn in lending post-crisis.

Keith Lam, associate market analyst at IDC Financial Insights states, "CIMB's experience demonstrates the value financial institutions place on deep vendor expertise, top-down commitment, and local support services when it comes to selecting the solution. The bank's experience also highlights that in calculating return on investments (ROI) in LOS projects, institutions should not just look at the cheapest dollar spent nor just the highest paper return. More important factors like the long-term soft benefits and the customers attracted and retained should not be neglected in calculating 'returns.'"