Is a balanced scorecard useful in a competitive retail environment?: An article from: Management Accounting Quarterly

This digital document is an article from Management Accounting Quarterly, published by Institute of Management Accountants on September 22, 2010. The length of the article is 6927 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available immediately after purchase. You can view it with any web browser.

From the author: TO FIND OUT IF BALANCED SCORECARDS ARE USEFUL IN THE RETAIL AREA, WE EXAMINED MANAGERS' PERCEPTIONS OF QUALITY AND SATISFACTION WITH THEIR SCORECARD SYSTEM AT SUCH A COMPANY. TWO UNIQUE FEATURES OF THIS STUDY ARE A LOOK AT HOW THESE PERCEPTIONS DIFFER ACROSS MANAGEMENT LEVELS AND A COMPARISON OF HOW THESE PERCEPTIONS ARE RELATED TO THE SYSTEM'S SCORES AND ACTUAL FINANCIAL RESULTS.

Citation Details
Title: Is a balanced scorecard useful in a competitive retail environment?
Author: Timothy B. Biggart
Publication:Management Accounting Quarterly (Magazine/Journal)
Date: September 22, 2010
Publisher: Institute of Management Accountants
Volume: 12 Issue: 1 Page: 1

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