The IP switch: in buying voice services contact centers are gradually switching from PSTN/TDM to Internet Protocol (IP), most commonly using session ... article from: Customer Interaction Solutions

This digital document is an article from Customer Interaction Solutions, published by Technology Marketing Corporation on June 1, 2011. The length of the article is 2966 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available immediately after purchase. You can view it with any web browser.

Citation Details
Title: The IP switch: in buying voice services contact centers are gradually switching from PSTN/TDM to Internet Protocol (IP), most commonly using session initiation protocol (SIP) or SIP trunking. The day that PSTN's copper-intensive hardware will join cordboards and electro-mechanical switches as museum pieces is not too distant.(CRM, BPO & Teleservices)(Company overview)
Author: Brendan Read
Publication:Customer Interaction Solutions (Magazine/Journal)
Date: June 1, 2011
Publisher: Technology Marketing Corporation
Volume: 30 Issue: 1 Page: 20(4)

Article Type: Company overview

Distributed by Gale, a part of Cengage Learning